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Frequently Asked Questions |
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What is the time frame to get started with FreeMedicalBilling.Net Medical Practice Management Software?
After we receive the information needed to build a separate database for your practice it takes 24-48 hours for setup.
How do I receive ongoing customer support?
You will be assigned a special contact person for your practice. However, in that person’s absence any of our personnel will be able to work with you.
Do you provide training?
We provide the training you need at no additional cost. You are also entitled to unlimited training Monday-Friday, 9:00 am – 5:00 pm Central Time by telephone/email and/or ShowMyPC.com.
When can I begin sending electronic claims?
You can begin sending electronic claims to all commercial insurance companies, such as Aetna, Cigna, United Healthcare once the database is ready. You will also be ready to send electronic claims to Medicare, Medicaid, Blue Cross / Blue Shield.
Do you import data from my current system into the FreeMedicalBilling.Net Medical Practice Management Software?
Yes. The information you send us must be in our required Comma–Separated Value (.CSV) or Microsoft Excel (.XLS) file format. We only import patient demographics into the database. Other information can be recorded as a note in the patient record. If you have any questions about our data import services, please contact us today.
Will you make my data available to me if I decide to cancel?
Yes — we will export the information to a Comma-Separated Value (.CSV) file at no additional charge .
Please list any setup fees and maintenance/training fees?
Yes. There is a setup fee of $300 per provider. Maintenance Fees are $12.50 per provider per month. Training is free. The software is free. Patient statements are 22 cents per claim plus first-class postage. Paper claims are 15 cents per claim plus first-class postage.
Do you require a contract?
Yes. There is a licensing agreement and a software agreement. You may cancel your contract with 30 days notice.
Are you a clearinghouse or will I have to absorb more clearinghouse fees?
We are a clearinghouse. We currently send our claims to Availity and other clearinghouses for distribution to the carriers. Our distribution network encompasses 99% of the carriers in the USA.
What types of payment do you accept?
We accept debit and credit cards, including Visa, MasterCard, Discover and American Express.
Can I use the FreeMedicalBilling.Net Medical Practice Management Software to submit electronic claims to all insurance companies?
Yes. Claims can be submitted electronically to virtually any commerical carrier that accepts them electronically as well as Medicare. Medicaid claims, where accepted, can also be sent electronically.
Which medical specialties are supported?
We support all of the major specialties including but not limited to internal medicine, family practice, pediatrics, ObGyn, surgery, psychology, durable medical equipment (DME), chiropractic, surgery, emergency medicine and hospitalists. We do not support anesthesiologists.
How do you handle security and backups?
Our data is backed up nightly at an unaffiliated, offsite company, OneSafePlace, that specializes in data backups. All data traveling over the Internet is 128-bit encrypted.
Our servers are located at a state-of-the-art collocation facility, ViaWest, in the Infomart in Dallas, TX.
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